Return and Refund policy

Return & Refund Policy

We do not accept standard returns on food products because of hygiene and safety concerns. However, if there is a problem with your order—such as damage, spoilage in transit, or you received the wrong item—we’ll make it right. Please read the policy below:

Issue Reporting Window

You must inspect your order immediately upon delivery. To be eligible for a replacement or refund, you need to report the issue within 24 hours of receiving the item.

To start a claim

Contact us at pmsnacks479@gmail.com with:

  • Your order number

  • Photos or short video clearly showing the issue (e.g., damaged packaging, spoiled product, wrong item)

  • A brief description of what went wrong

If your claim is accepted, we’ll reply with next steps. In most cases for valid claims, we offer a replacement or a full refund—you can choose which you prefer.

Damages and issues

Please inspect your order upon reception. Contact us immediately if:

  • The item is damaged during delivery

  • The product appears spoiled or compromised

  • You received an incorrect item

Provide photo evidence and your order details so we can evaluate and resolve quickly.

Exceptions / non-returnable items

Because these are perishable food products made fresh for you, the following are not eligible for return, replacement, or refund unless explicitly covered under “Damages and issues” above:

  • Items you changed your mind about

  • Items that have been opened or partially consumed (unless there is a quality issue shown within the reporting window)

  • Orders with incorrect delivery information provided by the customer

If you’re unsure about a specific case, reach out and we’ll review it.

Exchanges

If you’d like a different product because yours was incorrect or unsatisfactory (and the issue is approved), the fastest way is:

  1. Report the issue and get confirmation from us.

  2. We’ll either send a replacement directly or ask you to place a new order with a refund/credit applied as agreed.

Refunds

Once we’ve received your claim and inspected the evidence:

  • If approved, you’ll be refunded to your original payment method within 7 business days.

  • We will notify you by email or WhatsApp when the refund is processed.

  • It may take additional time for your bank or payment provider to reflect the refund on your end.

If more than 10 business days have passed since approval and you haven’t received your refund, please contact us again at pmsnacks479@gmail.com.

Return Shipping (if applicable)

In rare cases where we ask you to send something back (e.g., for investigation), we will:

  • Provide a prepaid return shipping label

  • Give clear instructions on how and where to send the package

Do not send items back without prior authorization—unauthorized returns will not be accepted.

Contact

For any questions or to start a claim, email: pmsnacks479@gmail.com

Return/Claim Address

(If a physical return is ever required, send to the following after you’ve been instructed to do so:)
678-r Model Town, Panipat, 132103